eMasterHUB
Privacy Policy

1. About this Privacy Policy

eMasterHUB ("eMasterHUB", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

visit the eMasterHUB website;
create an eMasterHUB account;
access our Learning Management System (LMS);
enrol in or complete a course;
purchase a course, subscription or other service;
are enrolled by an employer, organisation or other authorised person;
communicate with us;
subscribe to communications; or
otherwise use our websites, online learning platform, online store or related services.

Collectively, these are referred to in this Privacy Policy as the Services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws.

This Privacy Policy should be read together with our:

Terms and Conditions;
AI Content, Educational Use, Intellectual Property and Liability Disclaimer;
Cookie Policy; and
any other terms or notices that apply to particular eMasterHUB Services.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with eMasterHUB, we may collect different types of personal information about you.

3. Personal information we may collect

3.1 Identity and contact information

This may include:

full name;
email address;
telephone number;
postal or billing address;
organisation or employer name;
position or job title, where relevant; and
other contact details you provide to us.

3.2 Account information

When you create or receive an eMasterHUB account, we may collect or generate:

username;
email address;
account identifier;
encrypted authentication credentials;
account status;
user role or permissions;
organisation or group membership;
login history;
account preferences; and
other information reasonably required to administer your account.

Where passwords are securely stored using appropriate authentication methods, eMasterHUB does not have access to your password in plain-text form.

3.3 Course and learning information

When you use our LMS, we may collect information relating to your learning activities, including:

courses in which you are enrolled;
enrolment dates;
course access history;
course progress;
modules or activities completed;
quiz and assessment responses;
assessment results or scores;
attempts and completion status;
course completion dates;
certificates issued;
certificate identifiers;
learning activity records;
feedback;
course communications; and
other information generated through your participation in training.

This information may form part of your learner record.

3.4 Purchase, subscription and transaction information

Where you purchase a course, subscription or other service, we may collect information such as:

customer name;
email address;
billing information;
products or courses purchased;
subscription type;
order number;
transaction amount;
payment status;
transaction date;
renewal information;
refund information; and
transaction or payment reference numbers.

Where payment is processed through a third-party payment provider, complete payment card details will generally be provided directly to that payment provider rather than being handled directly by eMasterHUB.

3.5 Communications and support information

If you contact us, we may collect:

your name and contact details;
the content of your enquiry;
support requests;
technical support information;
complaints;
feedback;
correspondence; and
records of communications between you and eMasterHUB.

3.6 Technical and usage information

When you access our website or LMS, we or our technology providers may automatically collect technical information such as:

IP address;
browser type;
device type;
operating system;
login date and time;
session information;
pages viewed;
course pages accessed;
referring website information;
approximate geographic information;
system or application errors;
website interactions; and
other technical information reasonably required for security, operation and analytics.

For more information about cookies and similar technologies, please refer to our Cookie Policy.

4. Sensitive information

Sensitive information is a category of personal information that receives additional protection under Australian privacy law.

eMasterHUB does not generally require sensitive information to provide its standard online learning Services.

However, in limited circumstances you may voluntarily provide information that could be considered sensitive, for example information relating to accessibility requirements or reasonable adjustments.

Where we collect sensitive information, we will only do so where reasonably necessary and permitted by applicable law, including obtaining consent where required.

We do not intentionally provide sensitive information to publicly available generative AI tools unless there is a lawful and necessary reason to do so and appropriate safeguards are in place.

We do not intentionally use sensitive information for the purpose of training AI models or for targeted advertising.

Please avoid providing sensitive information through general contact forms, course discussions, AI-enabled features or support requests unless it is reasonably necessary.

5. How we collect personal information

Directly from you
For example, when you create an account, purchase a course, complete an enrolment form, access the LMS, complete assessments, request support, or communicate with us.

From an organisation
We may receive information from your employer, a training coordinator, or another person authorised to arrange training on your behalf.

Automatically
Technical information may be collected via cookies, server logs, analytics tools, and security systems.

From third-party service providers
We may receive information from providers involved in payment processing, hosting, email delivery, analytics, or security.

6. Moodle, LMS and learner records

eMasterHUB operates an online Learning Management System. When you use our LMS, information generated regarding your learning participation (enrolments, progress, assessment results, certificates) is used to maintain learner records, deliver assessments, and administer training accounts.

7. WordPress, WooCommerce and online purchases

Our website and online store use WordPress and WooCommerce. Information is exchanged between our website, payment gateways, and LMS to process orders, manage subscriptions, and grant course access.

8. Payments

Payments are processed via secure third-party payment providers. eMasterHUB does not store complete payment card numbers directly.

9. Organisational and bulk enrolments

Where training is funded or arranged by an employer or organisation, authorised representatives of that organization may receive progress updates, completion statuses, and certificate verifications.

10. How we use personal information

We use personal information to operate our Services, manage user accounts, deliver courses, issue certificates, process payments, provide support, maintain platform security, and satisfy regulatory obligations.

11. When we may disclose personal information

We may disclose information to technology providers (hosting, payment processors, LMS infrastructure), professional advisers, or regulatory bodies where required by law. We do not sell personal information.

12. Third-party service providers

We rely on trusted third-party services (WordPress, WooCommerce, Moodle, cloud hosting, payment gateways) to fulfill platform functionalities.

13. AI and automated technologies

Where AI tools are used to assist learning operations or support services, we apply data-minimisation practices and do not submit unnecessary personal or sensitive data to general-purpose public AI models.

14. Overseas processing and disclosure

Some third-party cloud and technology service providers may host data outside Australia. We take reasonable steps to ensure data handling complies with Australian privacy standards.

15. Cookies and similar technologies

Cookies are used for login sessions, security, course access tracking, and checkout operations. See our Cookie Policy for detailed controls.

16. Email and service communications

Essential transactional emails (enrolment alerts, password resets, payment receipts) are required for platform operation and cannot be opted out of.

17. Marketing communications

Marketing communications follow the Spam Act 2003 (Cth). You can opt out at any time using the unsubscribe link or by contacting support@emasterhub.com.au.

18. Security of personal information

We implement encryption, access controls, and security practices to protect personal data. Users are responsible for securing their individual login credentials.

19. Retention of personal information

Information is kept for as long as required to fulfill learning, financial, and legal retention obligations before secure deletion or de-identification.

20. Accessing your personal information

You may request access to your personal information by emailing support@emasterhub.com.au.

21. Correcting your personal information

Updates or corrections to your data can be made via account settings or by submitting a request to support@emasterhub.com.au.

22. Anonymity and pseudonyms

Anonymity is supported for general queries, but verified identity details are mandatory for issuing official course completions and certificates.

23. Data breaches

We maintain incident response workflows adhering to Notifiable Data Breaches guidelines to notify affected individuals and authorities if a data incident occurs.

24. Children and younger learners

Where younger learners participate, appropriate safeguards and parental or organizational consent checks are prioritized.

25. External websites and embedded content

External links or embedded course materials belong to third parties and carry independent privacy terms.

26. Privacy complaints

Complaints can be submitted to support@emasterhub.com.au. Unresolved Australian privacy matters may be referred to the OAIC.

27. Privacy rights under other laws

We respect applicable statutory rights applicable under jurisdictional requirements.

28. Changes to this Privacy Policy

Updates will be posted here with a revised "Last updated" date.

29. Contact us

eMasterHUB
Shop 2, 290 Boundary Street
Spring Hill QLD 4000
Australia
Privacy enquiries: support@emasterhub.com.au
Website: www.emasterhub.com.au

1. Our Commitment

At eMaster HUB, we are committed to respecting your privacy and protecting your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and aim to be clear, fair, and transparent in how we use your data.

2. What Personal Information We Collect

We collect only the information needed to provide you with our training and support services. The information we may collect includes:

Your name and contact details (address, email, phone)
Date of birth and gender
Unique Student Identifier (USI)
Enrolment details and payment information
Emergency contact details (if required)
Your course progress, results, and attendance
Any communications or feedback you send us
Information about your use of our website (e.g., browser, device, IP address)
Other details required by law (such as for government reporting)

If you are under 18, we may ask for parent or guardian details.

3. How We Collect Your Information

We collect your information when:

You enrol in a course or register on our website
You fill out forms, send us emails, or contact us by phone
You use our website or Learning Management System (LMS)
We receive information from a third party with your permission (e.g., an employer or support agency)
You respond to surveys or provide feedback

Some data is collected automatically using cookies or analytics tools when you visit our website.

4. Why We Collect Your Information

We collect, use, and store your personal information to:

Enrol you in courses and manage your training
Communicate with you about your learning and services
Provide support and answer your questions
Meet government requirements (e.g., AVETMISS, NDIS, VET, or RTO reporting)
Issue certificates or statements of attainment
Send you important updates, reminders, and (with your permission) marketing materials
Improve our courses and website
Manage your account and verify your identity

We do not sell your personal information to anyone.

5. Who Can See Your Information

Your personal information is only shared with:

Our staff who need it to do their jobs
Trainers and assessors involved in your course
Government bodies (like the NCVER, NDIS, or Department of Education) when legally required
Your employer or job agency if they enrolled you (with your consent)
Our trusted IT service providers who help us deliver our courses (e.g., LMS platform)
Other third parties only if required by law or if you give us permission

We take steps to ensure all third parties follow privacy rules and keep your data safe.

6. Storing and Protecting Your Data

We store your information securely in Australia using protected databases and systems. We use passwords, encryption, and security policies to stop unauthorised access, loss, or misuse of your information.

We keep your records for as long as the law requires or until they are no longer needed, and then securely destroy or de-identify them.

7. Accessing and Correcting Your Information

You can ask us at any time to:

Contact us by email at admin@emasterhub.com.au or write to us at our address. We may need to verify your identity before sharing or changing your information.

8. Cookies and Website Analytics

When you use our website, we may use “cookies” and similar tools to make your experience easier and to understand how people use our website. Cookies are small files stored on your device.

You can choose to disable cookies in your browser settings, but this may affect how our website works for you.

9. Data Sharing Overseas

We store your data in Australia. In rare cases, some data may be processed overseas (for example, if we use global software), but we always check these providers meet Australian privacy standards.

10. Job Service Providers, Funding Agencies, and Other Referrals

If your course is funded or referred by an employer, Job Seeker Agency, NDIS, or other funding body, you agree we may share your progress, completion status, and (where required) attendance, payments, or disciplinary records with that agency to support your participation or employment goals.

11. Changes to Our Policy

We may update this privacy policy from time to time to follow the law or improve our services. The latest version will always be on our website. By continuing to use our website and services, you accept any updated policy.

12. Complaints and Contacting Us

If you have any questions or concerns about your privacy, please contact us:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

eMasterHUB Privacy Policy