How eMasterHUB Works
Flexible Online Learning for Individuals and Organisations
Choose from Growing Course Library across Disability & NDIS, Aged Care, Mental Health and Community Services.
Purchase an individual course, choose a membership, or select a workforce-learning option for your organisation.
Access your learning through the eMasterHUB online learning platform, complete eligible courses at your own pace and access Certificates of Completion for completed learning.
Choose How You Learn
eMasterHUB offers flexible learning options for individuals and organisations.
Individual Course Purchase
Need learning in one specific area?
Purchase an individual course and complete it online at your own pace.
How It Works
- 1. Explore Courses Browse the eMasterHUB course library and choose the course that suits your learning needs.
- 2. Complete Your Enrolment Purchase your selected course online.
- 3. Access Your Learning Receive access to the course through the eMasterHUB online learning platform.
- 4. Complete the Course Work through the lessons, activities, knowledge checks and applicable assessment requirements.
- 5. Access Your Certificate Eligible completed courses provide an eMasterHUB digital non-accredited Certificate of Completion.
Individual Membership
Access a growing library of eligible online courses.
For learners who want ongoing access to a wider range of courses, eMasterHUB offers individual membership options.
Choose monthly or annual access and complete eligible courses included in your membership while your subscription remains active.
Membership Includes
- 1 learner account
- Access a growing library of eligible online courses
- Flexible self-paced learning
- Online learner account
- Completed learning records where available
- Digital non-accredited Certificates of Completion for eligible completed courses
How It Works
Your membership provides access to eligible courses included in your selected learning library for the duration of your active subscription.
- 1
Choose Your Membership
Select monthly or annual access.
- 2
Complete Your Enrolment
Complete your subscription purchase online.
- 3
Access Your Course Library
Log in to the eMasterHUB learning platform and access eligible courses included in your membership.
- 4
Learn at Your Own Pace
Complete courses around your work and other commitments.
- 5
Access Certificates
Eligible completed courses provide downloadable Certificates of Completion.
Support Learning Across Your Team
eMasterHUB offers workforce-learning options for organisations across disability, aged care, mental health and community services.
Organisations can use eMasterHUB as part of their broader induction, refresher learning and professional-development programs.
Organisation Options May Include
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Bulk staff enrolment
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Access to eligible online courses
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Self-paced staff learning
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Staff learning records
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Course progress monitoring
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Course completion information
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Certificates of Completion
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Monthly or annual learning options
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Larger workforce solutions
How It Works
- Choose Your Workforce Learning Option – Select an organisation option based on your workforce size and learning needs.
- Enrol Staff – Provide the required learner information for staff enrolment.
- Staff Access Learning – Employees receive access to their assigned or eligible courses.
- Staff Complete Online Learning – Workers complete their courses online at their own pace.
- Monitor Learning – Authorised organisation users can monitor relevant enrolment, progress and completion information through the Learning Management System.
- Maintain Learning Records – Certificates and completed learning information can form part of your organisation's broader workforce-development records.
How Course Completion Works
Each course may include a combination of:
Online lessons
Reading content
Learning activities
Knowledge checks
Quizzes
Assessments
Scenarios
Course completion requirements
Learners must meet the applicable completion requirements for the course before an eligible Certificate of Completion is issued.
Course structure and assessment requirements may vary depending on the topic.
Your Online Learning Account
eMasterHUB uses an online Learning Management System (LMS) to deliver courses and maintain learning records.
Depending on your learning arrangement, users may be able to access:
- Course enrolments
- Course progress
- Completed learning
- Certificates of Completion
Organisation users may also have authorised access to relevant staff learning information based on their learning arrangement.
The LMS helps individuals and organisations maintain organised records of completed online learning.
Certificates of Completion
Eligible completed courses provide an eMasterHUB digital non-accredited Certificate of Completion.
Certificates may be retained as evidence of completed professional development or workplace learning.
eMasterHUB is not a Registered Training Organisation (RTO).
Certificates of Completion do not constitute nationally recognised qualifications, licences, professional registration or clinical competency unless expressly stated otherwise.
Supporting Your Professional Development
eMasterHUB online courses can support:
- Ongoing professional development
- Refresher learning
- Workplace knowledge development
- Staff induction
- Role-relevant education
- Learning across new topics
- Workforce development
- Maintaining completed learning records
Individual employers and organisations remain responsible for determining the qualifications, training, competency and regulatory requirements applicable to particular roles and services.
Clinical & High-Intensity Support Education
Some eMasterHUB courses cover clinical and high-intensity support topics.
These courses provide online education and knowledge development.
Completion of an eMasterHUB online course does not, by itself, establish clinical or participant-specific competency.
Depending on the support being delivered, workers may also require:
- Participant-specific training
- Workplace procedures
- Supervision
- Demonstration
- Competency assessment
- Training by an appropriately qualified person
Workers should follow applicable workplace requirements and participant-specific support plans before providing clinical or high-intensity supports.
Learning for Different Career Stages
New to the Sector
Develop introductory knowledge before or alongside workplace induction, supervision and role-specific training.
Current Workers
Refresh existing knowledge and continue your professional development.
Independent Workers & Sole Traders
Maintain access to online learning across a broad range of care and support topics.
Team Leaders & Coordinators
Access learning relevant to communication, documentation, participant support, NDIS processes and workforce responsibilities.
Organisations
Provide online learning across teams and maintain visibility of course participation and completion.
- Number of learner seats
- Course access requirements
- Monthly or annual options
- Bulk enrolment
- Workforce learning requirements
- Larger organisation solutions
Frequently Asked Questions
How many courses does eMasterHUB offer?
eMasterHUB provides access to Growing Course Library and growing across Disability & NDIS, Aged Care, Mental Health, Community Services and related care and support topics.
Can I purchase just one course?
Yes. Individual course purchase is available for learners who only need learning in a specific topic.
Do you offer memberships?
Yes. Individual learners can choose monthly or annual membership options providing access to eligible courses included in their selected learning library.
The organisation remains responsible for determining all role-specific induction, supervision, training and competency requirements.
Can organisations enrol multiple staff members?
Yes. eMasterHUB offers workforce-learning options including bulk staff enrolment.
Can organisations monitor staff learning?
Authorised organisation users may be able to monitor relevant staff enrolment, course progress and completion information through the eMasterHUB Learning Management System, depending on the applicable learning arrangement.
What happens when my membership ends?
Access to subscription-based course content ends in accordance with the applicable membership terms.
Certificates already issued for eligible completed courses remain evidence of that completed learning.
Can I study at my own pace?
Yes. eMasterHUB courses are designed for flexible, self-paced online learning.
Are eMasterHUB courses nationally accredited?
No. Unless expressly stated otherwise, eMasterHUB courses are non-accredited professional development and workplace-learning courses.
eMasterHUB is not a Registered Training Organisation.
Do I receive a certificate?
Eligible completed courses provide a downloadable eMasterHUB digital non-accredited Certificate of Completion.
Do certificates prove workplace or clinical competency?
No.
Certificates provide evidence that the specified online learning was completed.
They do not, by themselves, establish occupational, clinical or participant-specific competency.
Do clinical and high-intensity courses require additional training?
They may.
Depending on the support being delivered, participant-specific training, workplace procedures, supervision and competency assessment may also be required.
Start Learning with eMasterHUB
Choose the Learning Option That Suits You
Whether you need one course, ongoing individual access or workforce learning for your organisation, eMasterHUB provides flexible online learning options across Australia’s care and support sectors.