eMasterHUB –
Website, Course and LMS Terms and Conditions

1. About These Terms

These Terms and Conditions govern your use of the eMasterHUB website, learning management system, online courses, digital learning materials and related services.

In these Terms, “eMasterHUB”, “we”, “us” and “our” refer to the business operating the eMasterHUB platform.

By creating an account, purchasing or accessing a course, accessing our LMS, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, you should not purchase, access or use our services.

These Terms should be read together with our:

Where you have entered into a separate written agreement with eMasterHUB, that agreement will apply to the extent of any inconsistency with these general Terms.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

2. About eMasterHUB

eMasterHUB provides online learning and eLearning services for individuals, organisations and workplaces.

Our services may include:

ready-made online courses
workplace learning and professional development
learning management system access
organisational and bulk enrolments
certificates of course completion
custom eLearning development
white-label learning solutions
technical and LMS services
partner or licensed learning content
AI-assisted learning content development

Our courses may cover areas including disability, NDIS, aged care, mental health, community services, workplace practices and related subjects.

Unless expressly stated otherwise, eMasterHUB courses are non-accredited educational and professional-development courses and do not constitute nationally recognised training.

3. Eligibility and Accounts

You must provide accurate and current information when creating an account, enrolling in a course or purchasing a service.

If you are under 18 years of age, your use of the service should be authorised by a parent, guardian or other responsible adult where appropriate.

If your account has been created by your employer or another organisation, additional arrangements between that organisation and eMasterHUB may apply.

Account Security

You are responsible for:

You must not share, sell, transfer or lend your course account to another person unless eMasterHUB has expressly authorised this.

We may suspend access where we reasonably believe an account is being misused, compromised or shared in breach of these Terms. You must not share, sell, transfer or lend your course account to another person unless eMasterHUB has expressly authorised this.

4. Acceptable Use

You must use eMasterHUB lawfully and reasonably.

You must not:

attempt to hack, interfere with, damage or disrupt our website, LMS, servers or systems
access another learner's account without authorisation
circumvent security or access controls
upload malicious software or harmful code
use our platform for unlawful, fraudulent, misleading or abusive activity
reproduce or distribute protected course materials without permission
use automated scraping, extraction or similar technologies to copy substantial parts of our course library
use our materials to create a competing course library or commercial learning product without authorisation
falsely represent that eMasterHUB has endorsed, accredited or approved another product or organisation

We may take reasonable action, including suspension or termination of access, where there is a material breach of these requirements.

5. Intellectual Property

Unless otherwise stated, intellectual property rights in the eMasterHUB platform and learning materials are owned by eMasterHUB, our licensors, content partners or other authorised rights holders.

This may include rights in:

course text
original editorial content
graphics and illustrations
videos
quizzes and assessment materials
course structure and arrangement
software and code
branding and logos
templates
documentation
original design elements

Permitted Use

Unless your organisation has a separate licence, course access is provided for your personal learning and professional-development purposes.

You may not reproduce, distribute, sell, sublicense, publish or commercially exploit protected eMasterHUB material without written permission.

Nothing in these Terms prevents use that is permitted by applicable copyright law.

Custom Content

If you provide content to eMasterHUB for custom course development, you represent that you own that content or have appropriate permission to provide it to us.

Ownership and licensing arrangements for custom-built content will be governed by the relevant written proposal, service agreement or contract.

6. AI-Assisted Learning Content

eMasterHUB uses artificial intelligence technologies as part of some content-development workflows.

AI may assist with activities such as:

drafting course content
developing course outlines
summarising information
generating scenarios or examples
creating quiz questions
producing or assisting with images and graphics
editing and restructuring learning content

AI-assisted content is subject to an internal review and quality assurance process before publication. The type and depth of review may vary according to the subject matter, risk and intended use of the course.

AI systems can occasionally produce incorrect, incomplete, outdated or misleading information. Learners should therefore use course content for its stated educational purpose and obtain professional advice where appropriate.

Further information is contained in our AI Content, Educational Use, Intellectual Property and Liability Disclaimer, which forms part of the conditions applying to use of our learning content.

7. Educational Purpose and Professional Advice

Unless expressly stated otherwise, eMasterHUB courses are provided for general education, workplace training and professional development.

Course content is not intended to constitute individual:

medical advice
health advice
psychological advice
legal advice
financial advice
clinical diagnosis
treatment advice
NDIS planning advice
support coordination services
disability support planning
regulated professional advice

Learners and organisations remain responsible for obtaining appropriate professional advice where required.

8. Regulatory and Compliance Information

Some eMasterHUB courses discuss legislation, regulations, standards, government guidance, NDIS requirements or industry practices.

These may change after a course has been published.

eMasterHUB takes reasonable steps to maintain and review learning content, but learners and organisations should check current requirements with relevant authoritative sources before relying on course material for regulatory, compliance, clinical or operational decisions.

Relevant sources may include:

legislation
government departments
regulators
the NDIS Quality and Safeguards Commission
the National Disability Insurance Agency
professional bodies
workplace policies and procedures

A course’s publication or review date should be considered when determining whether information remains current.

9. Course Access and Completion

Course access is available for the period stated:

Access periods may vary between courses and subscription arrangements.

Where permitted, extensions may be available on request and may involve an additional fee.

Course Completion

Learners are responsible for completing required learning activities and assessments.

Where a course requires a particular pass mark, the applicable requirement will be displayed within the course.

Certificates

A certificate may be issued after successful completion of applicable course requirements.

Unless expressly stated otherwise, an eMasterHUB certificate:

records completion of an eMasterHUB course
does not constitute professional registration
does not constitute a government licence
does not confer NDIS provider registration
does not constitute a nationally recognised VET qualification or Statement of Attainment
does not independently establish workplace or clinical competency

Employers and organisations remain responsible for determining whether a course is suitable for their workforce and compliance requirements.

10. Organisational and Group Enrolments

Employers and organisations may purchase course access for staff or other learners.

Where an organisation has purchased or arranged a learner’s enrolment, eMasterHUB may provide that organisation with relevant training administration information where appropriate and in accordance with our Privacy Policy and applicable law.

This may include:

Organisational customers are responsible for ensuring they have appropriate authority to provide learner information to eMasterHUB.

11. Prices and Payment

Prices will be displayed on our website, quotation, invoice or service agreement.

Unless otherwise stated, prices are expressed in Australian dollars.

Payment must be made using an available payment method or in accordance with agreed invoicing terms.

Additional terms may apply to:

12. Refunds, Cancellations and Australian Consumer Law

Our services come with rights and consumer guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms or our Refund Policy excludes, restricts or modifies those rights where they cannot lawfully be excluded.

Depending on the circumstances, remedies available under Australian Consumer Law may include having a problem rectified, cancellation, a refund, compensation or another remedy.

Change of Mind

Unless otherwise stated in our Refund Policy, eMasterHUB is not required to provide a refund solely because a customer:

This does not affect rights available under Australian Consumer Law.

eMasterHUB Cancellation

If we permanently withdraw a paid course before a learner has had a reasonable opportunity to complete it, we may provide an appropriate remedy such as:

The remedy will depend on the circumstances and any applicable legal requirements.

13. Course and Platform Changes

We may update courses and platform functionality to:

improve accuracy or quality
update regulatory information
remove outdated information
improve accessibility
introduce new technology
replace third-party services
improve security or reliability

Minor changes may occur without notice.

Where a material change significantly affects a paid service, we will take reasonable steps to notify affected users where appropriate.

14. Third-Party Content and Services

Our services may integrate or link to third-party products, websites, software or technology.

Third-party services may have separate privacy policies and terms of use.

To the extent permitted by law, eMasterHUB is not responsible for outages, changes or conduct of independent third-party services outside our reasonable control.

Nothing in this section limits any responsibility we have under applicable law for services supplied by eMasterHUB.

15. Custom Development, White-Label and Business Services

Custom development, white-label learning systems, enterprise LMS arrangements, reseller services and partner arrangements may be subject to separate written agreements.

Those agreements may deal with:

fees
intellectual property
hosting
service levels
branding
licensing
user numbers
implementation
technical support
data arrangements
termination
confidentiality

Where a separate signed agreement exists, it will prevail over these general Terms to the extent of any inconsistency.

16. Marketing Communications

eMasterHUB may send account and service-related communications that are reasonably necessary to administer your account or deliver purchased services.

These may include:

account activation information
password information
course enrolment notices
course access information
service announcements
certificate information
important policy or security notices

Marketing or promotional communications will only be sent where we have appropriate consent or are otherwise permitted by applicable law.

Marketing communications will identify the sender and provide an appropriate method to unsubscribe where required.

You may withdraw from marketing communications using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary service, transactional, security or account-related communications.

17. Privacy

We handle personal information in accordance with applicable privacy laws and our Privacy Policy.

Depending on the service, we may collect information reasonably necessary for activities such as:

account creation
enrolment
course administration
learner progress
assessment
certification
customer support
billing and payments
platform security
analytics and improvement

We aim to collect only information reasonably necessary for our functions and activities.

Where consent is specifically required by law, including in relation to certain sensitive information or uses of personal information, we will seek appropriate consent.

Our Privacy Policy provides further information regarding:

the personal information we collect
how it is used and disclosed
third-party service providers
overseas disclosure where applicable
security
access and correction
privacy enquiries and complaints

18. Cookies and Analytics

Our website and LMS may use cookies, analytics and similar technologies.

These technologies may assist with:

Further information is available in our Privacy Policy and any applicable cookie notice.

19. Security

We take reasonable technical and organisational measures to protect our platform and information under our control.

However, no online platform can guarantee absolute security or uninterrupted availability.

Users must take reasonable precautions to protect their own accounts, devices and login credentials.

Please notify us promptly if you suspect unauthorised access to your account.

20. Suspension and Termination

We may suspend or terminate access where reasonably necessary because of:

serious or repeated breach of these Terms
fraud or suspected fraud
unlawful use
security threats
unauthorised account sharing
non-payment where payment is due
misuse of intellectual property
material interference with our platform

Where reasonably practicable, we may provide notice and an opportunity to remedy a breach before termination.

Nothing in this section affects rights or remedies available under Australian Consumer Law.

21. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Subject to those rights and to the maximum extent permitted by law, eMasterHUB is not responsible for loss caused solely by:

a user's unauthorised or unlawful use of the platform
failure by a user to protect login credentials
decisions made contrary to clear course disclaimers or professional advice requirements
third-party services or events genuinely outside our reasonable control
inaccurate information supplied to us by a customer, learner or third party

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.

Nothing in these Terms is intended to prevent a consumer from recovering compensation or another remedy to which they are legally entitled.

22. User Indemnity

To the extent permitted by law, you agree to indemnify eMasterHUB against loss reasonably incurred as a direct result of your:

This indemnity does not apply to the extent that loss was caused or contributed to by eMasterHUB’s own unlawful conduct, negligence or breach of contract.

23. Complaints and Dispute Resolution

We encourage users to contact us first if they have a concern.

Step 1 – Complaint

Contact

admin@emasterhub.com.au

Please provide sufficient information for us to understand and investigate the concern.

Step 2 – Good-Faith Resolution

We will attempt to resolve complaints through direct communication and good-faith negotiation.

Step 3 – Mediation

If a dispute cannot be resolved directly, the parties may agree to use an independent mediator.

Nothing in this section prevents either party from exercising a statutory right or accessing a court, tribunal, regulator or other dispute-resolution body where entitled to do so.

24. Intellectual Property and Content Concerns

If you believe content on eMasterHUB:

infringes intellectual property rights

materially misrepresents another organisation

contains a significant factual error

presents a genuine safety concern

is materially outdated in a way that may cause harm

please contact:

admin@emasterhub.com.au

Provide sufficient detail to identify the material and explain your concern.

We will review genuine concerns in good faith and may amend, replace, clarify or remove content where appropriate.

25. Force Majeure

We will not be responsible for delay or inability to perform an obligation to the extent caused by circumstances genuinely outside our reasonable control.

Examples may include:

natural disasters

major telecommunications failures

significant cloud or internet outages

widespread cyber incidents

war

civil emergencies

government restrictions

This provision does not exclude rights that cannot lawfully be excluded.

26. Changes to These Terms

We may update these Terms to reflect:

changes in law

changes to our services

technology changes

security requirements

operational improvements

The current version will be available on our website.

Where a change is material, we will take reasonable steps to notify affected users.

For significant changes affecting ongoing accounts or services, we may require users to review and accept the updated Terms before continuing to use the platform. Where a change is material, we will take reasonable steps to notify affected users.

Changes will not retrospectively remove rights that have already arisen under applicable law.

27. First-Login Acceptance

Where eMasterHUB requires acceptance through its LMS or website, users may be asked to actively accept these Terms before continuing.

We may record:

user or account identifier

date and time of acceptance

version of these Terms

version of applicable disclaimers

acceptance status

These records may be retained as part of our business and compliance records in accordance with our Privacy Policy.

28. Privacy Policy and AI Disclaimer Acknowledgement

By accessing our services, you acknowledge that eMasterHUB makes its Privacy Policy and AI Content, Educational Use, Intellectual Property and Liability Disclaimer available to you.

Acceptance of these Terms does not constitute blanket consent to every possible collection, use or disclosure of personal information.

Where specific consent is required, it will be requested separately where appropriate.

29. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Subject to any statutory rights regarding jurisdiction or dispute resolution, the parties submit to the courts and tribunals having jurisdiction in Queensland.

30. Severability

If a provision of these Terms is determined to be invalid or unenforceable, that provision will be severed or read down to the extent required, and the remaining provisions will continue to apply.

31. No Partnership or Agency

Use of eMasterHUB does not create a partnership, employment relationship, joint venture or agency relationship between a learner and eMasterHUB.

Users must not represent themselves as authorised representatives of eMasterHUB unless written authority has been provided.

32. Entire Agreement

These Terms, together with policies and documents expressly incorporated into them and any applicable service-specific agreement, form the agreement governing use of the relevant eMasterHUB service.

A separate signed commercial agreement may contain additional or different terms.

33. Contact Us

Questions, complaints or notices regarding these Terms may be directed to:

eMaster HUB

Shop 2, 290 Boundary Street
Spring Hill QLD 4000
Australia

Email: admin@emasterhub.com.au

Website: www.emasterhub.com.au

eMasterHUB – Website, Course and LMS Terms and Conditions