eMasterHUB
Cookie Policy

1. About this Cookie Policy

This Cookie Policy explains how eMasterHUB ("eMasterHUB", "we", "us" or "our") uses cookies and similar technologies when you access or use our website, online learning platform, Learning Management System (LMS), online store and related digital services (collectively, the Services).

Cookies and similar technologies help us:

• operate our Services securely;
• maintain user login sessions;
• remember user preferences;
• provide access to courses;
• maintain shopping cart and checkout functionality;
• process transactions;
• understand how our Services are used; and
• improve the performance and user experience of our Services.

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, hold and disclose personal information.

Where information collected through cookies or similar technologies constitutes personal information, we handle that information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

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2. What is a cookie?

A cookie is a small text file that a website may place on your computer, smartphone, tablet or other device when you visit or use a website or online service.

Cookies may allow a website or online platform to recognise your device and remember information about your visit.

For example, cookies may help remember:

• whether you are logged in;
• your account or session preferences;
• items in your shopping cart;
• language or display preferences;
• course or website pages you have accessed;
• how you interact with the Services; and
• information required for security and fraud prevention.

Cookies do not necessarily identify you by name. However, information collected through cookies may sometimes be combined with other information and may constitute personal information.

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3. Similar technologies

In addition to cookies, eMasterHUB or our technology providers may use similar technologies, including:

• local browser storage;
• session storage;
• pixels or web beacons;
• JavaScript;
• server logs;
• device identifiers; and
• other technologies that perform similar functions.

References to cookies in this policy include these similar technologies where appropriate.

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4. Why eMasterHUB uses cookies

We may use cookies to:

• provide and operate our website and LMS;
• authenticate users;
• allow users to securely sign in and remain logged in;
• maintain user sessions;
• remember user preferences;
• provide access to purchased, subscribed or assigned courses;
• support course navigation and learning functionality;
• remember items placed in a shopping cart;
• maintain checkout functionality;
• support secure payment processing;
• protect user accounts;
• prevent fraud, misuse and unauthorised access;
• diagnose technical issues;
• monitor website and LMS performance;
• understand how visitors use our Services;
• improve our website, courses and LMS;
• evaluate website features and communications; and
• where applicable and permitted, support analytics, marketing or advertising activities.

We aim to limit the collection of information through cookies and similar technologies to information reasonably required for the relevant purpose.

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5. Types of cookies used by eMasterHUB

5.1 Strictly Necessary Cookies

Strictly necessary cookies are required for our website, LMS or online store to operate correctly.

They may be used to:

• authenticate users;
• maintain secure login sessions;
• provide LMS access;
• protect user accounts;
• maintain shopping carts;
• process checkout requests;
• remember your cookie privacy choices;
• provide security functionality;
• help prevent fraudulent activity; and
• maintain essential website and LMS functionality.

Because these cookies are necessary to provide Services requested by you, they may remain active even when you reject optional cookies.

Blocking strictly necessary cookies through your browser may prevent parts of eMasterHUB from functioning correctly.

5.2 Functional and Preference Cookies

Functional cookies help provide enhanced functionality and remember choices that you make.

For example, they may remember:

• language preferences;
• display preferences;
• accessibility settings;
• LMS interface preferences;
• previously selected options; or
• other settings that improve your experience.

If these cookies are disabled, some preferences may need to be selected again during future visits.

5.3 Analytics and Performance Cookies

Where enabled, we may use analytics technologies to understand how visitors and learners interact with our website and LMS.

These technologies may collect information such as:

• pages visited;
• time spent on pages;
• referring pages or websites;
• browser type;
• device type;
• operating system;
• approximate geographic information derived from an IP address;
• website or application errors;
• navigation patterns; and
• interactions with website features.

We may use this information to:

• understand website usage;
• identify technical problems;
• evaluate performance;
• improve course and website functionality; and
• improve the usability of our Services.

Where reasonably practicable, analytics information may be aggregated or de-identified.

We aim to configure analytics technologies so that unnecessary personal information and sensitive information are not collected or disclosed to third-party analytics providers.

5.4 Marketing and Advertising Cookies

Where eMasterHUB uses marketing or advertising technologies, these technologies may help us understand the effectiveness of marketing campaigns and provide more relevant advertising.

Depending on the technology used, marketing cookies may collect or record information such as:

• pages visited;
• whether you reached our website through an advertisement;
• interactions with advertising campaigns; or
• whether certain actions occurred after an advertisement was viewed or selected.

Where required, marketing or advertising technologies will be subject to appropriate cookie preferences or consent mechanisms.

Users will be provided with a reasonable way to manage or opt out of optional marketing or advertising cookies where those technologies are used.

We do not intentionally configure analytics or advertising technologies to collect or disclose sensitive personal information to advertising platforms.

Given the nature of some eMasterHUB learning content, including disability, health, mental health and related subjects, we aim not to deploy advertising or marketing tracking technologies within authenticated LMS course pages where learner activity could reasonably reveal or infer sensitive information.

We also aim to configure advertising and analytics technologies to prevent the unnecessary collection or disclosure of sensitive information.

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6. eMasterHUB LMS and account cookies

eMasterHUB uses an online Learning Management System.

When you log in to the eMasterHUB learning platform, cookies may be required to authenticate your account and maintain your learning session.

These cookies may be used to:

• recognise that you have successfully logged in;
• keep you logged in while navigating between course pages;
• protect your account from unauthorised access;
• maintain your LMS session;
• remember certain LMS preferences;
• associate your session with your account; and
• provide access to courses and learning resources associated with your account.

Logging out of the LMS may remove, expire or invalidate certain session cookies.

Some LMS functionality may not work properly if essential cookies are blocked.

Authenticated LMS course environments are intended primarily for learning delivery, account security, progress tracking and other necessary or functional purposes rather than advertising profiling.

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7. WordPress and online store cookies

The eMasterHUB website uses WordPress, WooCommerce and related integrations or plugins to provide website, account, subscription, purchasing and course-access functionality.

Cookies associated with these systems may be used to:

• maintain user sessions;
• recognise logged-in users;
• remember items placed in a shopping cart;
• determine whether a shopping cart contains products;
• maintain checkout information;
• support customer account functionality;
• manage subscriptions;
• process orders;
• connect purchases with relevant course access; and
• provide security and fraud-prevention functionality.

These cookies may be strictly necessary for the operation of the online store and associated account services.

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8. Payment processing

When you purchase a course, subscription or other product or service through eMasterHUB, payment processing is provided by an external payment provider such as Stripe or another payment processor made available through our checkout system.

Payment providers may use cookies or similar technologies for purposes including:

• securely processing transactions;
• authentication;
• payment verification;
• fraud detection;
• security; and
• maintaining payment sessions.

Payment processing is also subject to the privacy and security practices of the relevant payment provider.

eMasterHUB does not use cookies to store complete payment card numbers on our website or LMS.

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9. Third-party services and integrations

eMasterHUB may use third-party technologies to operate and improve our Services.

Depending on the features currently enabled, these may include technologies associated with:

• WordPress;
• WooCommerce;
• Moodle;
• payment processing providers such as Stripe;
• website hosting;
• website analytics;
• video hosting or embedded media;
• email communications;
• website security;
• fraud prevention;
• customer support;
• website performance monitoring; and
• advertising or marketing tools, where enabled.

Some third-party services may place or access their own cookies when you interact with their functionality.

For example, an embedded video provider may collect information when an embedded video is displayed or played.

Third-party providers have their own privacy and cookie practices. Where appropriate, we encourage users to review the privacy information provided by those services.

Before introducing new third-party analytics or advertising technologies, eMasterHUB aims to consider:

• what information the technology collects;
• whether the information is personal or sensitive;
• where the information is sent;
• whether the technology is reasonably necessary for the intended purpose;
• whether appropriate privacy settings are available; and
• whether additional user choice, notice or consent is appropriate.

We may review third-party tracking and cookie technologies used through our Services from time to time, including when our website, LMS, plugins or integrations are changed.

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10. Cookie categories and examples

The following table provides a general overview of the types of cookies or technologies that may be associated with eMasterHUB.

The exact names, purposes and duration of cookies may change where our website software, LMS, plugins, integrations or third-party services are updated.

Where available, our cookie management system may provide additional information about individual cookies currently detected on our website, including:

• cookie name;
• provider;
• purpose;
• category; and
• duration or expiry period.

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11. Cookies and personal information

Information collected through cookies may include:

• IP address;
• browser information;
• device information;
• operating system information;
• session identifiers;
• account identifiers;
• website activity;
• pages viewed;
• course pages accessed;
• transaction-related events;
• approximate geographic information;
• referring website information; and
• date and time information.

Some of this information may constitute personal information where it identifies an individual or can reasonably be linked with an identifiable individual.

Where information collected using cookies constitutes personal information, we handle it in accordance with our Privacy Policy and applicable privacy obligations.

We aim to configure third-party tracking technologies so that unnecessary personal information and sensitive information are not disclosed to advertising or analytics providers.

We do not intentionally use authenticated learner activity involving disability, health, mental health or similar potentially sensitive course content for advertising profiling.

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12. Session cookies and persistent cookies

We may use both session cookies and persistent cookies.

Session cookies
Session cookies generally operate while your browser or user session remains active. They may be used for login sessions, LMS navigation, security, shopping cart functionality, and checkout functionality. They generally expire when your browser is closed or when the relevant session ends.

Persistent cookies
Persistent cookies may remain on your device after your browser has been closed. They may be used to remember preferences, recognise returning devices, maintain certain account functions, remember cookie choices, or support analytics where enabled. The duration of each cookie depends on its purpose and the technology or service that created it.

eMasterHUB does not apply a single retention period to all cookies.

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13. Managing your cookie preferences

The eMasterHUB website provides cookie controls that allow users to manage non-essential cookies where those technologies are enabled.

Depending on the technologies enabled on our website, the cookie controls may allow you to: Accept All optional cookies, Reject Optional cookies, or Manage Preferences.

Cookie categories may include:

• Strictly Necessary: Required for essential website, LMS, account, security, shopping cart, checkout and payment functionality. These cookies cannot normally be disabled through our cookie preference tool.
• Functional: Used to provide optional functionality and remember certain preferences.
• Analytics: Used to understand website performance and usage where analytics services are enabled.
• Marketing: Used for advertising or campaign measurement where marketing technologies are enabled.

Where technically available, optional analytics, functional and marketing technologies will operate according to the preferences selected through our cookie management system.

You may change your preferences later using the cookie preference management function available on our website.

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14. Managing cookies through your browser

Most modern web browsers allow you to control cookies through the browser's privacy or security settings.

Depending on your browser, you may be able to view cookies, delete individual or all cookies, block third-party or all cookies, or restrict tracking.

Common browsers include: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari, and Opera.

Please be aware that blocking all cookies may affect your ability to use eMasterHUB (e.g., account login, LMS sessions, course access, shopping carts, or checkout).

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15. Email communications and tracking

eMasterHUB may use email systems to send account information, course enrolments, password alerts, transaction receipts, and marketing communications where permitted.

Where email tracking is enabled, limited information may be collected regarding email delivery or link clicks to help troubleshoot issues and measure effectiveness.

Marketing emails contain an unsubscribe link. Essential transactional/account emails are required to administer your account and cannot be opted out of.

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16. Children and younger users

Where our Services are used by younger users, we aim to apply appropriate privacy safeguards. We do not knowingly use advertising or marketing cookies for profiling children or leverage sensitive information about younger learners for ad targeting.

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17. Overseas service providers

Some technology providers used for hosting, payments, analytics, LMS operation, or security may process or store information outside Australia. Overseas data handling complies with our Privacy Policy and Australian privacy regulations.

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18. Security

We take reasonable steps to protect data collected via cookies from unauthorized access, loss, or misuse. Users are encouraged to protect login credentials and sign out when using shared devices.

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19. Changes to this Cookie Policy

We may update this policy periodically to reflect platform, technology, or legal changes. Updates will be indicated by the "Last updated" date at the top of the policy.

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20. Contact us

If you have questions or requests regarding this Cookie Policy or your cookie preferences, please contact us:

eMasterHUB
Shop 2, 290 Boundary Street
Spring Hill QLD 4000
Australia
Email: support@emasterhub.com.au
Website: www.emasterhub.com.au