Privacy Policy –
eMaster HUB

1. Our Commitment

At eMaster HUB, we are committed to respecting your privacy and protecting your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) and aim to be clear, fair, and transparent in how we use your data.

2. What Personal Information We Collect

We collect only the information needed to provide you with our training and support services. The information we may collect includes:

Your name and contact details (address, email, phone)
Date of birth and gender
Unique Student Identifier (USI)
Enrolment details and payment information
Emergency contact details (if required)
Your course progress, results, and attendance
Any communications or feedback you send us
Information about your use of our website (e.g., browser, device, IP address)
Other details required by law (such as for government reporting)

If you are under 18, we may ask for parent or guardian details.

3. How We Collect Your Information

We collect your information when:

You enrol in a course or register on our website
You fill out forms, send us emails, or contact us by phone
You use our website or Learning Management System (LMS)
We receive information from a third party with your permission (e.g., an employer or support agency)
You respond to surveys or provide feedback

Some data is collected automatically using cookies or analytics tools when you visit our website.

4. Why We Collect Your Information

We collect, use, and store your personal information to:

Enrol you in courses and manage your training
Communicate with you about your learning and services
Provide support and answer your questions
Meet government requirements (e.g., AVETMISS, NDIS, VET, or RTO reporting)
Issue certificates or statements of attainment
Send you important updates, reminders, and (with your permission) marketing materials
Improve our courses and website
Manage your account and verify your identity

We do not sell your personal information to anyone.

5. Who Can See Your Information

Your personal information is only shared with:

Our staff who need it to do their jobs
Trainers and assessors involved in your course
Government bodies (like the NCVER, NDIS, or Department of Education) when legally required
Your employer or job agency if they enrolled you (with your consent)
Our trusted IT service providers who help us deliver our courses (e.g., LMS platform)
Other third parties only if required by law or if you give us permission

We take steps to ensure all third parties follow privacy rules and keep your data safe.

6. Storing and Protecting Your Data

We store your information securely in Australia using protected databases and systems. We use passwords, encryption, and security policies to stop unauthorised access, loss, or misuse of your information.

We keep your records for as long as the law requires or until they are no longer needed, and then securely destroy or de-identify them.

7. Accessing and Correcting Your Information

You can ask us at any time to:

Contact us by email at admin@emasterhub.com.au or write to us at our address. We may need to verify your identity before sharing or changing your information.

8. Cookies and Website Analytics

When you use our website, we may use “cookies” and similar tools to make your experience easier and to understand how people use our website. Cookies are small files stored on your device.

You can choose to disable cookies in your browser settings, but this may affect how our website works for you.

9. Data Sharing Overseas

We store your data in Australia. In rare cases, some data may be processed overseas (for example, if we use global software), but we always check these providers meet Australian privacy standards.

10. Job Service Providers, Funding Agencies, and Other Referrals

If your course is funded or referred by an employer, Job Seeker Agency, NDIS, or other funding body, you agree we may share your progress, completion status, and (where required) attendance, payments, or disciplinary records with that agency to support your participation or employment goals.

11. Changes to Our Policy

We may update this privacy policy from time to time to follow the law or improve our services. The latest version will always be on our website. By continuing to use our website and services, you accept any updated policy.

12. Complaints and Contacting Us

If you have any questions or concerns about your privacy, please contact us:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Privacy Policy – eMaster HUB