Confidentiality and Information Management for Disability Services and NDIS providers

Course Overview

This course provides a high-level practical guide to managing sensitive data within the disability sector. It focuses on the customization of privacy protocols to ensure NDIS providers meet their legal obligations under the Privacy Act and NDIS Practice Standards.

Participants will learn how to balance the need for collaborative care with the strict requirement for participant confidentiality, ensuring that personal information is handled with the highest level of integrity and security.

What You’ll Learn

• Navigate the intersection of the Privacy Act (1988) and NDIS Quality and Safeguards.

• Apply best practices for collecting and storing sensitive participant data.

• Manage informed consent specifically for information sharing and disclosure.

• Implement digital and physical security measures to protect participant privacy.

• Execute a data breach response plan in line with Notifiable Data Breaches (NDB) schemes.

• Foster a workplace culture that prioritizes information security and continuous improvement.

Course Modules

• Understand Privacy and Data Protection

• Implementing Consent and Information Collection

• Manage Secure Information Handling and Storage

• Prevent and Respond to Data Breaches

• Enhance Privacy Practices Continuously

Designed For

• NDIS Provider management and compliance officers.

• Disability Support Workers and frontline administrative staff.

• Privacy officers and data handlers within disability services.

• Sole providers and independent contractors.

• Organizations preparing for NDIS mid-term or renewal audits.