NDIS Travel and Transport

Course Overview

This course provides a detailed framework for understanding how participants can access their community and how providers are compensated for travel. It focuses on the customization of transport arrangements to ensure participants maximize their community participation while providers maintain financial sustainability through accurate claiming.

Aligned with the latest NDIS Pricing Arrangements, this training equips staff with the skills to differentiate between participant transport, provider travel, and activity-based transport. Participants will learn how to navigate the specific rules that govern these claims to ensure seamless service delivery without budget unexpected shortfalls.

What You’ll Learn

• Distinguish between the three levels of “Transport Funding” in a participant’s plan (Level 1, 2, and 3).

• Master the rules for “Provider Travel,” including the “modified Monash Model” for regional and remote travel time claims.

• Understand “Activity-Based Transport” (ABT) and how to claim for kilometers traveled while a participant is in the vehicle.

• Identify the specific requirements for “Non-Labour Costs” (parking, tolls, and vehicle running costs) and how to negotiate these with participants.

• Execute accurate service agreements that clearly define how transport and travel will be billed to prevent disputes.

• Master the documentation required for transport logs to meet NDIS audit and ATO compliance standards.

• Navigate the “Modified Vehicle” guidelines, including how the NDIS funds assessments and installations for specialized transport needs.

• Implement ethical billing practices that ensure transparency and “value for money” for the participant’s budget.

Designed For

• NDIS provider finance officers and administrative staff.

• Disability support workers and sole traders who use their own vehicles for work.

• Support coordinators and psychosocial recovery coaches.

• Operations managers responsible for fleet management and service agreement accuracy.

• Participants and families looking to understand how their transport budget is utilized.