Person-Centred Supports in practise

Course Overview

This course provides a comprehensive framework for transforming the theory of “person-centredness” into everyday actions. It focuses on the customization of support environments where the participant is not a passive recipient of care, but the primary director of their own life.

Aligned with the NDIS Quality and Safeguarding Framework, this training equips staff with the skills to balance the “Dignity of Risk” with professional “Duty of Care.” Participants will learn to move beyond standard service delivery to create a partnership model that respects individual rights, autonomy, and the unique cultural identity of every person they support.

What You’ll Learn

• Define the core principles of Person-Centred Practice (PCP) and how it differs from traditional service-led models.

• Navigate the NDIS Rights Framework, ensuring participants are empowered to exercise choice and control over all aspects of their lives.

• Master the art of “Active Listening” and observation to capture participant goals that may not be expressed verbally.

• Implement collaborative planning techniques that focus on the participant’s strengths and aspirations rather than their deficits.

• Enhance inclusive communication by adapting to the participant’s preferred style, language, and cultural background.

• Execute “Safeguarding” strategies that protect participants from harm while still promoting their right to take risks and learn from experience.

• Apply “Continuous Quality Improvement” by seeking and acting on participant feedback to refine support delivery.

• Maintain professional boundaries and ethical documentation that prioritizes the participant’s voice and perspective.

Course Modules

• Understand Person-Centred Principles & Rights

• Develop Effective Planning and Goal Setting Skills

• Enhance Communication, Culture & Inclusion

• Promote Choice, Safeguarding, and Quality

Designed For

• Disability support workers and psychosocial recovery coaches.

• NDIS providers and team leaders responsible for service quality and compliance.

• Residential care workers and SIL practitioners.

• Support coordinators and intake officers.

• Family members and primary carers looking to align their support with person-centred best practices.