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eMaster HUB
Refund Policy

1. Our Commitment

The goal of eMaster  HUB consists of providing high-quality training services and courses. Your complete satisfaction with learning at our platform matters to us. The refund policy outlines both the conditions for refund eligibility and the steps needed to submit refund requests.

2. Your Rights under Australian Law

Australian Consumer Law provides you with the right to obtain a refund or repair or replacement when:
  • The purchased course or service shows major discrepancies from the promotional material.
  • The service or course contains defects that cannot be resolved in a reasonable timeframe.
  • We must cancel a course before its start while providing no suitable replacement option to students.
We exclude refund options when students choose to cancel their enrollment or fail to complete their courses.

3. When Refunds Are Available

You may be eligible for a refund if:
  • The cancellation of your course or training session by eMaster HUB results in no transfer options for new dates or courses.
  • The course contains a fundamental mistake or major issue that cannot be resolved.
  • The course description on our website does not match what you paid to receive.

4. When Refunds Are Not Given

The following situations prevent customers from receiving refunds:
  • After signing up students cannot change their minds.
The student chooses to abandon their course enrollment for individual reasons.
  • You do not complete the course within the access period.
Account access loss due to sharing login information or violating our Terms and Conditions does not qualify for a refund.
Students who mistakenly enroll in incorrect courses still retain access to course materials after enrollment.

5. Special Circumstances

Contact us if you experience serious personal circumstances including medical emergencies or bereavements or unexpected financial difficulties. Our team will review your case for possible partial refunds combined with course extensions or credits toward upcoming courses based on our organization’s discretion.

6. How to Request a Refund

Please follow these steps to request a refund through:
  • 1. Email us at admin@emasterhub.com.au
  • 2. Include your name, course name, payment date, and reason for your refund request.
  • 3. Attach any supporting documents and relevant information which can help validate your situation (such as medical proof when needed).
Our team will answer all refund requests within a period of seven business days. Refunds to your original payment method will be processed within 14 business days after approval of your refund request.

7. Transfers and Credits

Students who need to skip their course classes can consider:
  • Enrollment transfer between different dates or courses (subject to availability)
  • A credit for future course enrollment
We request students to reach out to us as soon as possible to explore their available alternatives.

8. Group Bookings and Employer-Funded Courses

Refunds together with transfers for group and corporate bookings follow the particular conditions that your organization has established. Your employer should be contacted or you can reach out to us directly.

9. Contact Us

You can reach our support team through the following channels to ask about this policy or your enrollment:
eMaster HUB
  • Shop 2, 290 Boundary St, Spring Hill QLD 4000
  • Email: admin@emasterhub.com.au
  • Website: www.emasterhub.com.au
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